Frequently asked questions

Backorders


We will notify you by e-mail if an item you ordered is currently out of stock. You may request the items you would like backordered or you may cancel your order. Since many of our products are imported from Europe we may be out of an item for several weeks before we receive a new shipment. We will contact you by e-mail when our stock is replenished.




Shipping


All orders are shipped F.O.B. Sylmar, California. You may select United Parcel Service (UPS) Ground, 2nd Day Air, 3 Day Select or U.S. Postal Service Parcel Post at the time you place your order via the shopping cart. Please note that UPS does not deliver to Post Office Boxes. On small orders that are able to fit in a padded envelope, select the least expensive option during checkout. We will ship your order by U.S.P.S. First Class Mail and only bill your account for the actual postage amount, usually a substantial savings over the automatic web site calculation. We will ship your order within 2 business days if items are in-stock. Rush orders can be arranged for most items and any extra charges incurred will be passed on to the customer. Please note, when comparison shopping, that we charge only the actual shipping amount. We do not charge shipping and handling fees. Shipment rates are based on weight of items and packaging. UPS shipment weights will be rounded up to the next full pound.




Return Policy


If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Any merchandise may be returned within thirty days of the purchase date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Please have our invoice number, and items to be returned prepared before contacting us. You will be given a RMA (return merchandise authorization) number to mark on the outside of your box and the shipping address. If the RMA is not seen on the return it WILL be refused. When returning items, please insure the merchandise for the proper amount. You are responsible for returning the items in good condition. We will not accept returns after thirty days, or on items that have been altered or custom made. We will correct any error made by us without expense to you, however we will not refund shipping cost on any incorrectly ordered items. All claims of error must be made within seven days of receipt of merchandise.




Damaged Shipments


Your order will be packed by an experienced person and we will make every effort to see that you receive it in good condition, although we cannot accept responsibility for damage done after a carrier has received it from us. In the event that a carrier does damage your merchandise please contact us immediately and we will assist you in handling your claim. Please save the box and packing material for inspection by the carrier. We will not accept claims after seven days of receiving your order.




Prices


Due to fluctuations in the monetary exchange rate all imported merchandise is subject to price change without notice. We sell both to the retail customer and “to the trade” (e.g.: lighting showrooms, antique shops). If you have a valid business resale number please write to us at ShopCurioHome@gmail.com for more information on wholesale purchasing. Please note, when comparison shopping, that we charge only the actual shipping amount. We do not charge shipping and handling fees.




Sales Tax


We collect applicable sales tax.




Color Monitor Variance


Due to variances among color computer monitors the colors you see on your screen may not be the exact colors of our products. The colors you see should be considered close renditions to the actual colors available. If color matching is important to you, you should request a sample prior to placing your order.




Ordering Information


We have no minimum order. You may place your order online through our secure server shopping cart. We will confirm your order via e-mail. Sorry, at this time we do not accept orders outside of the United States.




Site Security Information


We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.




Tracking your United Parcel Service (UPS) Shipment


When your order confirmation is sent to you via e-mail you can check the status of your order by going to Customer Login, entering your Login Name and Password and selecting the Order Status option. When your order status is Complete that means your order has shipped and you can then select the Track Order button. The UPS website will open in a new window with your tracking number automatically inserted and your delivery information will be displayed.




Payment


We accept payment by the following methods:

  • Visa
  • MasterCard
  • Discover Network.
  • PayPal
All transactions are in U.S. Dollars. What can I do if my credit card is declined? Please consult with your card issuing bank. It is important to contact the number listed on the back of your credit card. Some credit card purchases are declined for what is known as an AVS (Address Verification Service) mismatch. This happens when the address and zip code provided does not match the information provided by the bank, such as when you use abbreviations in the address that may not be recognized by the computer.